Owner manuals
Clear, structured guidance for safe and effective use.
Technical PublicationsTechnical information
Technical information
people can use.
A manual needs to help its reader complete a task correctly. PTS supports the preparation and maintenance of technical content for product owners, technicians, service networks and operational teams.
From complex products
to confident users.
to confident users.
From product knowledge to usable guidance.
We transform your engineering information into clear, practical documentation for the people who build, operate, maintain and support your products.
Illustrated parts information
Visual parts breakdowns for easier identification.
Service & repair manuals
Step-by-step procedures for maintenance and repair.
Technical illustrations
Accurate, purpose-built graphics and visuals.
Diagnostic procedures
Structured fault-finding guidance to support issue resolution.
Training & installation guides
Task-based guides for product setup and training.
Our documentation workflow.
- 01
Inputs
Your data, drawings and subject-matter expertise.
- 02
Authoring
Clear, structured content with illustrations as needed.
- 03
Technical review
Validation with your designated experts.
- 04
Release
Agreed publication files and revision information.
Built around your product and audience.
We start with the intended audience, product variants and applicable customer authoring requirements. We assess source completeness, prepare a sample or agreed initial section, resolve review comments and progress through controlled releases. Open technical questions are tracked for resolution by the appropriate subject-matter expert.
Typical inputs from your team
- Product information and drawings
- Existing documentation, if available
- Subject-matter experts for review
- Target audience and use case
- Preferred formats and authoring standards
Common questions
Can you update existing manuals?
Yes. Share the current material, change information and required output so we can assess the work.
Can you follow our authoring standards?
We assess your templates, terminology and review requirements during scoping and identify any specialist tooling or training needed.
Have a technical publication in mind?
Tell us about your documentation requirements.
Scope, revisions and handover details
Manuals and service information
We can scope owner and operator manuals; workshop, service and repair manuals; diagnostic and troubleshooting procedures; maintenance schedules; pre-delivery inspection documents; installation instructions; technical bulletins; special-tool information; and technical training materials.
Illustrations and parts content
Supporting deliverables can include technical illustrations, exploded views, illustrated parts catalogues, EPC content preparation and parts or BOM reconciliation against customer-approved sources. The scope will distinguish content preparation from developing or integrating an EPC software platform.
Existing content and revisions
We can review existing documents, restructure information, apply agreed templates and terminology, prepare revisions and coordinate translation handoffs. Languages, specialist translation resources and validation responsibilities are agreed separately.
What we need from you
Typical inputs include drawings or CAD views, approved engineering specifications, BOMs, existing publications, product changes, brand or authoring standards and access to reviewers. Physical validation, diagnostic verification and safety approval are included only where explicitly agreed and supported by qualified personnel and suitable facilities.
What you receive
The agreed document package, associated illustration files where included, revision information and a record of outstanding or resolved review actions. Editable files and publication formats are defined in the scope. PDF, editable office documents and structured or web-ready outputs can be assessed against your requirements.